Monument Sanitation District in 130 2nd Street

Customer Reviews about Monument Sanitation District:

• ★ ☆ ☆ ☆ ☆
  Monument Sanitation District has poor customer service and no heart. When I was only $3 short (because they raised their fees) on my monthly payment that is sent in EARLY and Automatically every month they charged me a $2 late fee. I called to explain to them that my grandparent had passed away and I was out of town for a week and missed the notice in the mail because my husband most likely tossed the bill in the trash knowing that it gets paid automatically every month. They still refused to make a onetime late fee adjustment when only $3 of my bill had been late and was sent in on the following months bill. It is also a bit sad that with all of the companies trying to "go green" and allowing customers to help by choosing email notices instead of "snail mail" notices to reduce paper waste, they can't get up to speed in the year 2010. I hope you have a better experience with them but until then I can't wait for a new company to manage our sanitation.
  By A Google User, December 01, 2016
• ★ ☆ ☆ ☆ ☆
  This company has about the worst customer service I have ever dealt with. Marna is snippy and rude. I had payment questions so I was questioning her in a respectful manner but she seemed to take personal offense. This company is known for issues and bad customer service. They do not send service letters to new home owners and then tack on this silly $2 late fees to annoy people. Unfortunately they have a monopoly in Monument, hopefully we will get a better compnany soon.
  By SJ Grappler, October 08, 2016

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About Monument Sanitation District in Monument